Privacy Policy

1. General terms

This Privacy Policy describes how Lumen processes and protects data used across the service.

By continuing to use the website, miniapp, Telegram bot, or Lumen applications, the user accepts this Policy. If the user does not agree, they must stop using the service.

2. What data Lumen may process

Lumen processes only the data required for sign-in, subscription management, payment handling, support, and abuse prevention.

• account identifiers such as Telegram ID, username, display name, and internal user ID;
• site sign-in data such as email, session tokens, and related technical login data when email/password is linked by the user;
• technical data such as IP address, browser, device, operating system, language, error logs, and diagnostic events;
• subscription data such as access keys, plan details, expiry, devices, and operation history;
• payment data such as amount, currency, transaction identifiers, payment statuses, and provider-side technical references;
• support messages and ticket history processed through Lumen support channels.

3. Why the data is used

The data is used only to operate and improve the service.

• sign users in and open access to their account;
• issue, renew, and manage subscriptions;
• create payments, verify payment status, and reduce fraud risk;
• show account, device, payment, referral, and support information;
• provide support, notifications, and technical diagnostics;
• monitor service stability and improve the site, miniapp, and apps.

4. Data sharing

Lumen does not sell personal data and does not share it without a valid operational reason.

Data may be shared only where required to run the service properly.

• Telegram for login, miniapp, and bot operation;
• payment providers and banks for payment processing and confirmation;
• hosting and infrastructure providers used to run the service;
• cases required by law or lawful requests from competent authorities.

5. Cookies, localStorage, and service identifiers

Lumen may use cookies, localStorage, and similar technical mechanisms to store language, theme, session state, authentication state, and interface preferences.

Disabling them in the browser may affect sign-in, page rendering, and some service features.

6. Storage and protection

Data is retained only for as long as needed to run the service, fulfill obligations, support billing and support processes, and protect the system from abuse.

Lumen applies reasonable technical and organizational safeguards, but cannot guarantee absolute security for data transferred over the internet or third-party platforms.

7. User rights

Users may contact support to clarify what account-related data is used and to resolve issues related to access, billing, or support handling.

Where technically possible and legally allowed, requests related to restriction or deletion of data may be reviewed individually.

8. Policy updates

Lumen may update this Privacy Policy without separate advance notice.

The current version is always published on this page. Continued use of the service after an update means acceptance of the revised Policy.